Hate change?  Enjoy Irrelevance!

Hate change? Enjoy Irrelevance!

Last year, I attended an event where the speaker told a story that really just stuck with me. He shared  the highlights of a conversation he recently had with a “fifty something” male executive. The exec shared his frustration over the rapid rate of change...
5 Tips for Keeping Clients & Customers Happy

5 Tips for Keeping Clients & Customers Happy

As marketers, we spend a lot of time and energy trying to move leads through the buyer’s journey and keeping them happy all the while. But what about once someone is actually a customer? What steps are you taking to make sure that your happy leads convert into happy...