Aircraft cleaning company cleared for take off after HubSpot migration.
Grand Rapids, MI
A Soaring Transformation for Aviation Operations
Immaculate Flight, a leading company in the aviation cleaning industry, recently underwent a significant business transformation by migrating their operations to HubSpot. This move has not only streamlined their processes but also enhanced their customer service delivery and has built a solid foundation for them to further grow and scale.
Situation Overview
- Top provider of aircraft cleaning and detailing services
- Diverse client base
- Presence in 200+ airports across 10 states
Immaculate Flight’s commitment to excellence enhanced through HubSpot.
Immaculate Flight excels as a top provider of aircraft cleaning and detailing services, serving diverse clients such as private owners, flight departments, commercial carriers, and government fleets. With a broad presence in 200+ airports across 10 states, they offer comprehensive solutions tailored to individual challenges. Their commitment to exceptional communication, flexibility, and professionalism sets them apart. Their recent migration to HubSpot, guided by MINDSCAPE, enhances their service delivery and strengthens their industry leadership.
Challenges
- Reliant on custom-developed software
- Challenges adapting the software to evolving business needs
- Service technicians lacked field access to the software
Outdated custom software was hindering Immaculate Flight’s business growth and causing inefficiencies.
Immaculate Flight had been operating their business using a custom-developed software called iFlight. While this software served them well for years, it was becoming increasingly difficult to adapt to their evolving business needs. Their service technicians lacked access to the software in the field, data reporting was cumbersome, and any changes to the software were costly and slow to implement.
“Visibility and tracking capabilities was one of the key drivers for the move to HubSpot. By creating the operational functionality within the platform, it allows Immaculate Flight to track the entire process, end-to-end. We can begin to measure reasons for cancellations, our sales cycle and our efficiency of our crews on site. This is an incredible tool and creates portals for visibility at all levels and pushes the company towards more data driven decisions.”
Sam Stearns, Director of Organizational Development & Special Projects, Immaculate Flight
What We Did
MINDSCAPE, a dedicated HubSpot Platinum Partner based in Grand Rapids, MI, worked closely with Immaculate Flight to design and implement a comprehensive solution that met all their objectives.
Sales Hub Upgrade
Requirement
Replace antiquated iFlight software with HubSpot, leveraging success with Sales Hub.
Solution
The process began with an upgrade to Sales Hub Enterprise, which allowed the creation of a custom Aircraft object to track the history of services by aircraft. This was a crucial step in providing a more detailed and efficient service history for each aircraft.
Streamlined & Efficient Process
Requirement
Enhance data transparency, reporting, and streamline organizational processes.
Solution
MINDSCAPE added three new pipelines to their Sales Hub: Scheduling, Service, and Accounting, and refined stages in their Sales Pipeline. This created a more streamlined and efficient process for managing deals from the initial sales stage to scheduling, service, and finally, accounting.
Operations Hub Pro
Requirement
Develop a secure solution for field deployment, ensuring customer privacy while empowering technicians.
Solution
A key part of the solution was the use of Operations Hub Pro to create a custom code workflow step that generated a new ticket in Service Hub Pro. This process ensured privacy restrictions were maintained and provided the service team with the necessary information to complete their tasks.
Integrate Quickbooks
Requirement
Integrate Quickbooks Online for faster invoicing, payment transparency, and streamlined financial processes.
Solution
MINDSCAPE implemented HelloCODER’s Quickbooks Online Automation integration to sync products, deals, customers, and invoices between HubSpot and Quickbooks Online. This integration is projected to save the accounting team hours of manual data entry each week.
Results
While the system is still in its early stages of rollout, the excitement across the organization is palpable.
- The transparency of data is enabling quicker decision-making
- The mobile access in the field is expected to provide near real-time updates to customers
Impact
The migration to HubSpot has unlocked a promising future for Immaculate Flight.
- Their growth is no longer dependent on aging software, and their dedication to excellent customer service can now be fully realized through the capabilities of HubSpot.
- They are looking forward to implementing NPS surveys, further automating the invoicing process, and introducing a customer portal for service history.
“MINDSCAPE’s dedication to our unique business needs is to be commended. They worked with us for over a year to gather and refine requirements and then build out multiple iterations of the solution. This allowed us to share the proposed solutions with different teams in a way that excited them, rather than scaring them. Overall, we are so happy with the solution and can’t wait to take it to the next level.”
Sam Stearns, Director of Organizational Development & Special Projects, Immaculate Flight
